"iAM Smart" Registration

Registration Methods and Locations

Registration of "iAM Smart" through Mobile App

Registration steps for residents aged 18 or over

Preparation for Registration

Please prepare the required items for smooth registration:
The first pointHong Kong Identity Card (HKIC)
Second point
Personal mobile phone (Enabled biometric authentication functions and installed"iAM Smart" App)
Third pointEmail address

Registration Steps

  1. Open the "iAM Smart" mobile app
  2. Select "Register on this mobile"
  3. Select "18 or over"
  4. Read the applicant statement and terms of use carefully
  5. Select "Enable voice navigation" or "Mute" (choose whether to provide you with voice navigation when scanning Hong Kong Identity Card (HKIC) and facial identification)
  6. Scan the Hong Kong Identity Card (HKIC) according to the instructions, and let the app to read the HKIC information and verify the authenticity of the HKIC.
  7. Align your face with the photo frame on the screen, do the actions specified by the system and take selfies for real person and facial identification
  8. Wait for the identity verification
  9. Perform mobile phone built-in biometric authentication
  10. Setup "iAM Smart" 6 digital password
  11. Provide Email Address
  12. Complete registration of "iAM Smart"

Tips for Registration

About the HKIC scanning angle and tips for facial identification

Download Link for "iAM Smart" App

Apple store   Google Play   App Gallery   Download APK File
Please go to registration service counters located at any of the 121 post offices (except mobile post offices) for registration of or upgrade to "iAM Smart+".  To align with the COVID-19 prevention and control measures, Self-Registration Kiosk services will be temporarily suspended until further notice.  Sorry for any inconvenience caused.

Registration of "iAM Smart+" through Self-Registration Kiosk

Registration steps for residents aged 18 or over

Preparation for Registration

Please prepare the required items for smooth registration:
Hong Kong Identity  Card (HKIC)
The first pointHong Kong Identity Card (HKIC)
Personal mobile phone (Enabled biometric authentication functions and downloaded
Second point
Personal mobile phone (Enabled biometric authentication functions and downloaded "iAM Smart" App)
Email address
Third pointEmail address

Registration Steps

  1. Go to the self-registration kiosk location in person
  2. Start to use the "iAM Smart" self-registration system on kiosk
  3. Select the language
  4. Select "Registration of "iAM Smart""
  5. Select "Register account (for persons aged 18 or over)"
  6. Open "iAM Smart" mobile app on your personal mobile phone
  7. Select "Registration from Self-registration kiosk/Registration service counters"
  8. Scan the QR code of the self-registration kiosk displayed by your phone
  9. Read the applicant statement and terms of use carefully
  10. Insert HKIC into the card slot of the kiosk to read the HKIC information and verify the authenticity of the HKIC. <<Smart Identity Card must select gender>>
  11. Retrieve HKIC from kiosk
  12. Align your face with the photo frame on the screen for real person and facial identification
  13. Wait for the identity verification
  14. Perform mobile phone built-in biometric authentication
  15. Setup "iAM Smart" 6 digital password
  16. Provide Email Address
  17. Complete registration of "iAM Smart+"

Upgrade of "iAM Smart+" through Self-Registration Kiosk

Upgrade steps for residents aged 18 or over

Preparation for Upgrade

Please prepare the required items for smooth upgrade:
Hong Kong Identity  Card (HKIC)
The first pointHong Kong Identity Card (HKIC)
Personal mobile phone (Registered
Second point
Personal mobile phone
(Registered "iAM Smart" )

Upgrade Steps

  1. Go to the self-registration kiosk location in person
  2. Start to use the "iAM Smart" self-registration system on kiosk
  3. Select the language
  4. Select "Haven't got the digital signing function"
  5. Select "Apply"
  6. Open "iAM Smart" mobile app on your personal mobile phone
  7. Login "iAM Smart" App
  8. Select "Scan QR Code"
  9. Scan the QR code of the self-registration kiosk displayed by your phone
  10. Read the applicant statement and terms of use carefully
  11. Insert HKIC into the card slot of the kiosk to read the HKIC information and verify the authenticity of the HKIC.
  12. Applicant retrieve HKIC from kiosk
  13. Applicant align your face with the photo frame on the screen for real person and facial identification
  14. Wait for the identity verification
  15. Successful application of digital signing function (Upgraded to "iAM Smart+")

Tips for Registration

About the HKIC scanning angle and tips for facial identification

Location and Operating Hours

Self-registration Kiosks location as below :
Self-registration Kiosks
* In view of the latest situation of COVID-19, please refer to the latest arrangements of relevant departments/organizations facilities for the opening hours. For more details, please visit the following link

Relevant departments Latest arrangements
Leisure and Cultural Services Department List of Facilities & Venues Latest News
MTR Service and Facilities What's News
LINK Plaza Address and Opening Hours
Please go to registration service counters located at any of the 121 post offices (except mobile post offices) for registration of or upgrade to "iAM Smart+".  To align with the COVID-19 prevention and control measures, Mobile Registration Team services will be temporarily suspended until further notice.  Sorry for any inconvenience caused.

Registration of "iAM Smart+" through Service Counters and Mobile Registration Teams

Registration steps for residents aged 18 or over

Preparation for Registration

Please prepare the required items for smooth registration:
Hong Kong Identity  Card (HKIC)
The first pointHong Kong Identity Card (HKIC)
Personal mobile phone (Enabled biometric authentication functions and downloaded
Second point
Personal mobile phone
(Enabled biometric authentication functions and downloaded "iAM Smart" App)
Email address
Third pointEmail address

Registration Steps

  1. Go to the registration service counters in person
  2. With the assistance of counter staff, applicant will use "iAM Smart" system installed on the tablet for the registration process
  3. Select the language
  4. Select "Register account(for persons aged 18 or over)"
  5. Applicant open "iAM Smart" mobile app on personal phone
  6. Select "Registration from Self-registration kiosk/Registration service counters"
  7. Scan the QR code displayed on the tablet by your phone.
  8. Read the applicant statement and terms of use carefully
  9. Insert HKIC into the card slot of the tablet to read the HKIC information and verify the authenticity of the HKIC <<Smart Identity Card must select gender>>
  10. Staff will check and verify the HKIC of the applicant and facial identification
  11. Staff will select the verify result on tablet
  12. Staff return HKIC to applicant
  13. Applicant perform mobile phone built-in biometric authentication
  14. Setup "iAM Smart" 6 digital password
  15. Provide Email Address
  16. Staff will confirm applicant has completed account setting
  17. Complete registration of "iAM Smart+"

Upgrade of "iAM Smart+" through Service Counters and Mobile Registration Teams

Upgrade steps for residents aged 18 or over

Preparation for Upgrade

Please prepare the required items for smooth upgrade:
Hong Kong Identity  Card (HKIC)
The first pointHong Kong Identity Card (HKIC)
Personal mobile phone (Registered
Second pointPersonal mobile phone
(Registered "iAM Smart" )

Upgrade Steps

  1. Go to the registration service counters location in person
  2. With the assistance of counter staff, applicant will use "iAM Smart" system installed on the tablet for the upgrade process
  3. Select the language
  4. Select "Haven't got the digital signing function"
  5. Applicant open "iAM Smart" mobile app on your personal mobile phone
  6. Login "iAM Smart" App
  7. Select "Scan QR Code"
  8. Scan the QR code of the tablet displayed by your phone
  9. Applicant read the applicant statement and terms of use carefully
  10. Insert HKIC into the card slot of the tablet to read the HKIC information and verify the authenticity of the HKIC. <<Smart Identity Card must select gender>>
  11. Staff will check and verify the HKIC of the applicant and facial identification
  12. Staff will select the verify result on tablet
  13. Staff return HKIC to applicant
  14. Successful application of digital signing function (Upgraded to "iAM Smart+")

Location and Operating Hours

Mobile Registration Team and Registration Service Counters location as below:
Mobile Registration Team

Immigration Department

Other locations with high patronage

* In view of the latest situation of COVID-19, please refer to the latest arrangements of relevant departments/organizations facilities for the opening hours. For more details, please visit the following link

Relevant departments Latest arrangements
Immigration Department –
Smart Identity Card Replacement Centre
Address and Opening Hours Latest News
Registration or Upgrade "iAM Smart+" Locations
* In view of the latest situation of COVID-19, please refer to the latest arrangements of relevant departments/organizations facilities for the opening hours. For more details, please visit related links.

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