Frequently Asked Questions
General
Registration of
"iAM Smart"Usage of
"iAM Smart"Adoption by Public and
Private OrganisationsSecurity and
Privacy Protection
(1) Authentication
Users will have a single digital identity that enables simple and secure login to various government and commercial online services. It brings
convenience to people's daily life by avoiding to manage different user names and passwords.
(2) "e-ME" Form-Filling
Users can use the "e-ME" profile function to store their personalised data (such as name, gender, Hong Kong Identity Card number, date of birth, residential address, contact
phone number, and billing address), and enjoy the convenience brought about by auto form-filling and avoid filling in the same data for different
applications. The billing address can also serve as address proof when online applications are submitted.
(3) Personalised Notifications
Users can choose to receive personalised notifications from various government online services to keep up with service updates, expiry alerts and latest
information.
(4) Digital Signing
Users can use "iAM Smart+" to perform digital signing in accordance with the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong) to process
legal documents and procedures online.
For more information about "iAM Smart" and "iAM Smart+", please click here.
"iAM Smart" is a digital infrastructure that provides citizens with a single digital identity to log in the online services and conduct online transactions.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
For the best experience using "iAM Smart", it is recommended to use devices with more recent mobile phone system versions such as iOS 13.0 or above or Android 10.0 or above.
Please note that each mobile phone can only be used to bind with one "iAM Smart" account.
If you are using a mobile data network to download the "iAM Smart" Mobile App, please note that your mobile network provider may charge additional fees based on your mobile data usage.
(1) the network connection is bad;
(2) the version of your "iAM Smart" Mobile App is not up-to-date;
(3) your mobile phone is jailbroken or rooted or has security risks;
(4) your mobile phone does not support biometric authentication;
(5) the biometric authentication of your mobile phone has not been set up;
(6) the biometric authentication of your mobile phone has been changed since last use;
(7) your "iAM Smart" account is invalid;
(8) your "iAM Smart" account is suspended.
Registration of "iAM Smart"
- Remote registration of "iAM Smart" are required to use personal mobile phone for taking photo of the HKID card (HKIC) and a selfie. The whole process can be completed online using mobile phone;
Registration of "iAM Smart+"
- In-person registration at "iAM Smart" self-registration kiosk in specified government premises and public locations. The system will retrieve the data stored in the HKIC and a selfie is required;
- In-person registration via "iAM Smart" registration service counters or "iAM Smart" mobile registration teams. Staff will check and verify the HKIC of the applicant. There is no photo-taking of the HKIC or selfie would be required during the registration process.
For more information, please click here.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
- Hong Kong Identity Card (HKIC)
- Personal mobile phone (Enabled biometric authentication functions and downloaded "iAM Smart" App)
- Email address
Accompanying and consent of parent or guardian is required for Hong Kong residents aged from 11 to 17 to register for "iAM Smart". If residents register via "iAM Smart" Mobile App or self-registration kiosk, the consenting parent or guardian must be "iAM Smart" User.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
Please click here for detailed location information.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
For registration service counter or mobile registration team,
one to two staff will carry out face-to-face identity verification
and assist the applicant to complete the registration process.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click
to contact us for details.
Detailed steps are as follows:
- Login "iAM Smart" mobile app
- Select "Menu" icon on the top right corner
- Select "Account management" > "Account information"
- Check if the "Contact email address" is correct.
If it is correct, your email client may have classified "iAM Smart" verification emails as junk mails. Please check the "junk mailbox" of your email client and configure your email client to accept all emails from "iAM Smart". If verification email still cannot be found, please go back to "iAM Smart" mobile app and select "Send Verification Email" under "Contact email address" to re-send the verification email.
If the "Contact email address" is incorrect, please select "Edit" button to revise it. Verification email will be sent out to the new email address automatically. Please follow the instructions to complete the email verification.
When scanning the HKIC, please keep moderate lighting and avoid shadows or glare so that the system can verify its authenticity. If you encounter lighting problems, try holding the HKIC and adjusting the angles of HKIC or mobile phone.
For details, you may click here for browsing "Tips for Registration" and refer to the following demonstration videos.
Demonstration Video (1): Scanning HKIC on a flat surface
Demonstration video (2): Adjusting the angle of HKIC
Demonstration video (3): Adjusting the angle of mobile phone
Please contact "iAM Smart" Hotline for any enquiries.
Moreover, users will receive emails from "iAM Smart" system whenever they use password to log in the "iAM Smart". For example, if you entered password three times during login, regardless of the outcome, you would receive three notification emails from "iAM Smart".
(1) Click to contact us now;
(2) Call the "iAM Smart" hotline (182 123);
(3) Visit the self-registration kiosks to use the account suspension function ; or
(4) Visit the registration service counters to suspend the account.
To reactivate the "iAM Smart" account, users can re-register their account with another mobile phone. The "iAM Smart" account in the old mobile phone will be deleted after successful registration.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
For details, please refer to the following introduction video.
【"iAM Smart" function introduction (Transfer account to another mobile) 】
If you lost your phone, the phone is not working or
the "transfer account to another mobile" function
was unable to transfer the account to another mobile
phone, you can register "iAM Smart" again in your new
mobile phone. Upon successful re-registration, the
"iAM Smart" or "iAM Smart+" account where it was
originally installed will be deleted.
Before using the "transfer account to another mobile"
function or re-registering "iAM Smart", it is recommended
to install and upgrade to the "iAM Smart" mobile app to
the latest version. On the other hand, "iAM Smart+" users
are required to visit kiosks or registration service counters
in person to register again to reactivate your "iAM Smart+"
account.
For enquiries, please call "iAM Smart" Hotline for
any enquiries.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click
to contact us for details.
(1) Click to contact us now;
(2) Use the "Live Chat" function in the "iAM Smart" mobile app;
(3) Call the "iAM Smart" hotline (182 123);
(4) Visit the self-registration kiosks to use the account suspension function ; or
(5) Visit the registration service counters to suspend the account.
To cancel the "iAM Smart" account, users can select the "De-register" function under "Account management" in the "iAM Smart" mobile app. During the process, users are required to use the biometric authentication or provide the six-digit password entered during "iAM Smart" registration. Please note that all the information related to the "iAM Smart" account will be deleted from the system after deregister account.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
The above information is applicable to Hong Kong Identity Card (HKIC) holders.
If you are Consular Corps Identity Card (CCIC) holder, please click to contact us for details.
After authenticating the identity through "iAM Smart", resident can check and download their electronic vaccination records, the latest testing records within 31 days, "COVID-19 Vaccination Medical Exemption Certificate", and "COVID-19 Recovery Record" (if applicable) via "COVID-19 Electronic Vaccination and Testing Record System". For more details about "COVID-19 Electronic Vaccination and Testing Record System", please refer to the website www.evt.gov.hk.
Demonstration video
Please note that a user must be an owner of both "iAM Smart" account and online account of the electronic bill provider, while the electronic bill must be under the name of the user.
"iAM Smart +" account users can use the iAM Smart-Certs for free. Each iAM Smart-Cert is valid for one year. Users are required to re-apply for a new iAM Smart-Cert every year to continue using the digital signing function after the validity period. "iAM Smart" will send a mobile push notification and an email reminder to the relevant user in around one month before the expiry of an iAM Smart-Cert to remind him/her to re-apply for a new iAM Smart-Cert.
For more details, please visit the Hongkong Post website:
https://www.hongkongpost.gov.hk/product/ecert/type/iamsmart/index.html
Relevant users can re-apply for their iAM Smart-Cert via one of the following ways:
- After logging in to the "iAM Smart" mobile app, if you see a one-time reminder titled "To ensure you can continue to use digital signing, please re-apply for e-Cert now", you can click "Verify Touch ID/Face ID/Fingerprint" on the reminder to perform identity verification with biometric authentication to re-apply for iAM Smart-Cert; or
- If you see a to-do list item titled "Re-apply for e-Cert to continue using digital signing function" (see Fig. 1) in the homepage of the "iAM Smart" mobile app. Click "Re-apply" on the To-do item to perform identity verification with biometric authentication to re-apply for iAM Smart-Cert.

(Fig. 1)
After the iAM Smart-Cert re-application is completed, a "Digital signing function is available now" message will be displayed.
For details, please refer to the following online video:
Introduction to "iAM Smart"
(Re-applying for iAM Smart-Cert to continue using the digital signing function of "iAM Smart+" )
- You should be able to find an entry titled "Application for e-Cert Renewal" under the "Log records" of the "iAM Smart" mobile app(see Fig. 2).
(Fig. 2) - The to-do list item titled "Re-apply for e-Cert to continue using digital signing function" in the homepage of the mobile app will
disappear, and a green bar titled "With digital signing function" will be shown under the background image of the homepage of the mobile app (see Fig.
3).
(Fig. 3)
OGCIO in collaboration with Cyberport introduced a "iAM Smart" sandbox programme in March 2020 for private organisations to conduct mock-up tests and integration tests on the API functions in order to better prepared for the adoption of "iAM Smart". The sandbox programme is currently open for companies in the financial, information and communications technology, telecommunications, healthcare, education, culture, sports as well as tourism sectors. OGCIO will conduct regular review and, subject to the results of the review and the progress of the "iAM Smart" adoption by online services, determine how and when the Sandbox will be extended further to other industry sectors.