Frequently Asked Questions
General
Registration of
"iAM Smart"Usage of
"iAM Smart"Adoption by Public and
Private OrganisationsSecurity and
Privacy Protection
(1) Authentication
Users will have a single digital identity that enables simple and secure login to various government and commercial online services. It brings convenience to daily life without having to manage different user names and passwords.
(2) Form-Filling with "e-ME"
Users can use the "e-ME" function to store their personalised data (such as name, gender, HKID Card number, date of birth, residential address, and contact phone number), and enjoy the convenience brought by auto form-filling and avoid filling in the same data for different applications.
(3) Personalised Notifications
Users can choose to receive personalised notifications from various government online services to keep up with service updates, expiry alerts and latest information.
(4) Digital Signing
Users can use "iAM Smart+" to sign digitally in accordance with the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong) to process legal documents and procedures online.
For more information about "iAM Smart" and "iAM Smart+", please click here.
"iAM Smart" is a digital infrastructure that provides citizens with a single digital identity to log in to online services and conduct online transactions.
We will continue to make more online services to be accessible by "iAM Smart" and it is expected that residents can access about 110 online government services through the platform by mid-2021.
For the best experience using "iAM Smart", it is recommended to use devices with more recent mobile phone system versions such as iOS 11.0 or above or Android 8.0 or above.
Please note that each mobile phone can only be used to bind with one "iAM Smart" account.
If you are using a mobile data network to download the "iAM Smart" Mobile App, please note that your mobile network provider may charge additional fees based on your mobile data usage.
(1) the network connection is bad;
(2) the version of your "iAM Smart" Mobile App is not up-to-date;
(3) your mobile phone is jailbroken or rooted or has security risks;
(4) your mobile phone does not support biometric authentication;
(5) the biometric authentication of your mobile phone has not been set up;
(6) The biometric authentication of your mobile phone has been changed since last use;
(7) your "iAM Smart" account is invalid;
(8) your "iAM Smart" account is suspended.
If the user's old personal mobile phone has been lost or is no longer functioning, he/she will be required to register "iAM Smart" again in his/her new personal mobile phone. Upon successful re-registration, the "iAM Smart" or "iAM Smart+" account on the old personal mobile phone will be deleted. Please note that "iAM Smart+" account holders must visit self-registration kiosks or registration service counters in person to perform registrations again to reactivate "iAM Smart+" account.
Registration of "iAM Smart"
- Remote registration of "iAM Smart" are required to use personal mobile phone for taking photo of the HKID card (HKIC) and a selfie. The whole process can be completed online using mobile phone;
Registration of "iAM Smart+"
- In-person registration at "iAM Smart" self-registration kiosk in specified government premises and public locations. The system will retrieve the data stored in the HKIC and a selfie is required;
- In-person registration via "iAM Smart" registration service counters or "iAM Smart" mobile registration teams. Staff will check and verify the HKIC of the applicant. There is no photo-taking of the HKIC or selfie would be required during the registration process.
For more information, please click here.
- Hong Kong Identity Card (HKIC)
- Personal mobile phone (Enabled biometric authentication functions and downloaded "iAM Smart" App)
- Email address
Accompanying and consent of parent or guardian is required for Hong Kong residents aged from 11 to 17 to register for "iAM Smart". If residents register via "iAM Smart" Mobile App or self-registration kiosk, the consenting parent or guardian must be "iAM Smart" User.
Please click here for detailed location information.
If the registration via registration service counter or mobile registration team, read the HKIC information and verify the authenticity of the HKIC are automatically operated by the system. The identity verification will be assisted by one staff.
OGCIO in collaboration with Cyberport introduced a pilot sandbox programme for "iAM Smart" in March 2020 to enable private organisations to conduct simulated tests on API functions to better prepare for the adoption of "iAM Smart" in future. The pilot sandbox programme is open for companies in the financial sector at present. We will review the pilot sandbox programme in the fourth quarter of 2020, and decide how and when to extend it to other sectors.
Users can then use the biometric functions (such as facial, fingerprint identification, etc.) provided by their personal mobile phones to authenticate their identity and log in to online services using "iAM Smart" in a safe and convenient way. Such biometric data will only be stored in the users' personal mobile phones, and will not be stored in the "iAM Smart" system.